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Superior Customer Service & Quick Turnaround Gains New Heat Treat Customer

Oftentimes our customers are given short deadlines by their OEMs (original equipment manufacturers); this then trickles down to their vendors. Continue reading to see how AHT's flexibility got this automation equipment company out of a bind and created a long-term partnership.

posted On Thursday, July 2, 2020 in Blog

The Problem: Aggressive Deadlines, Better Turnaround Needed

Prior to switching to AHT, our now-customer worked with another heat treat provider. Their turnaround time was not always the best and seemed to be worsening over recent months, so when the automation equipment manufacturer was given an aggressive deadline by their OEM, they knew they needed to search for another heat treat provider.

The Solution: AHT’s Expedited Heat Treat Service

Expedited Heat Treat Service - KelseyThe packaging company decided to use Advanced Heat Treat Corp. to heat treat their parts. Here’s what the customer had to say:

“The option of expediting the components made a huge difference, and I am grateful for the way Kelsey kept me updated as the parts moved through the process. She also pulled the four most important parts out and shipped them UPS Red, which was to us a huge advantage. Great job and thank you!”

The company also expressed how they wouldn’t have been able to meet their deadline without AHT and ended their email saying that they would be moving their business to AHT even after their previous vendor improved their turnaround times. They've continued to be a loyal customer ever since.

Committed to “Exceeding Expectations with UltraGlowing Results”

At Advanced Heat Treat Corp., we are passionate about what we do and how we do it. We strive to exceed your expectations – whether that means better turnaround, better communication or helping you find a better solution to your problem. Are you looking for better? Give us a call at 1-319-232-5221 or fill out our Request a Quote form. We look forward to working with you!


  1. customer story